Discovery Health couldn't care less about your health!!!!!

My daughter was involved in a serious car accident on the 28th of August 2019. A car swerved in front of her which caused her car to roll twice. There were multiple witnesses who were absolutely amazing and held her hand because she was obviously petrified. One of them called the paramedics who were concerned about a spinal injury. They took her to the Union Hospital by ambulance where numerous tests were done. It was finally determined that she was one of the lucky ones, and that she had no spinal injury. The doctor on duty told her how lucky she was and that she had whiplash and some bruising.

Discovery Health is now refusing to pay for the CT Scan, X Rays, Blood tests, Dr's bills and I'm pretty sure they'll be refusing to pay the hospital account as well. Their reason is that all of the above (amounting to in the region of R 20k) must come from our medial savings account. They went on to say that if they had in fact found a spinal injury, they would have paid.

Essentially their view is that this is not considered an emergency, so I have to wonder what is! If a twenty year old student lying on the side of the street in restraints to prevent a potential further spinal injury doesn't constitute an emergency, then I'm at a loss. Clearly large organisations like this one, don't actually have an ounce of concern for their loyal clients (We've been on Discovery Health for at least 12 years).

Shame on you Discovery Health. People, please ensure that you are adequately covered for real emergencies because Discovery Health most certainly won't be looking after you!!