GE
Gerno E

1 reviews | Active since May 2014

09 Nov 2015, 11:22

Discovery Health couldn't care less !!!

First of all I phoned in and spoke to a lady called Natasha Warnie on the 2cnd of October regarding a claim of over R40 000. She said I should email all the details to her and within two weeks she didn't reply to me whatsoever.<br> <br> Then on the 19th of October I spoke to a lady called Megan regarding no one responding to my claim!<br> <br> She told me that Natasha didn't give me the correct forms as should, so Megan send me the new forms and again I send all the details regarding my accident to [Email Removed] to the attention of \Megan".<br> <br> It has now been 3 weeks later and again I have not received any response from Discovery.<br> <br> It's over month since I started talking to Discovery and they just couldn't care less! <br> <br> I am utterly disappointed in the way they handle customers. <br> <br> You are only good enough when you need to buy into their business. Once you are in you are just another small fish in the big sea.<br> <br> I spoke to Vincent Mbinda from the Discovery Health department this morning"

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Replies (1)
Discovery Health
Discovery Health's reply23 Nov 2015, 19:38
Official
Hello GertN,

Thank you for your comment and sincerely apologise for the inconvenience.

I am currently still working on your query and will be in contact once resolved.

Regards
Anil