EP
Enrico P

1 reviews | Active since Nov 2021

20 Nov 2023, 22:07

Discovery health contribution for 2024 and conract

I received a mail from discovery medical aid stating that my contribution for 2024 is going to be R3354. 00 from. Jan 01 2024. At the moment i am paying R1489 per momth. Nearly double the amount. I am a keycare plus member. The contribution is based on a persons income. I am a pesioner who is receiving an annunity from discovery. The medical aid has also stated my inccome on the letter. The amount shown on the letter is not according to info showing on the income group. Now to get hold of discoverg health through the app, whatsup and mail is totally impossible. No email address is given for discovery health on google anymore. The whatsup number to contact them is totally useless. A dot assistant is available through the aop and whatsup. Unfortunately the dot assistant is not clued up to give an answer. Well if discovery health is going to proceed with the new contribution for 2024 i will have to cancel my medical aid. Not affordable. The procedure to contact discovery health by gmail apo and whatsup stinks to high heaven and is totally unacceptable. Its just makes the contact between medical aid client more complicated

0
Replies (8)
Discovery Health
Discovery Health's reply21 Nov 2023, 06:52
Official
Dear Enrico D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
EP
Enrico P's update21 Nov 2023, 07:49
Reviewer Update
I sent a whatsup yesterday at 17:47 no answer was received
Discovery Health
Discovery Health's reply21 Nov 2023, 14:54
Official
Dear Enrico D

We’ve contacted you and addressed your concern. 
   
Regards 
Discovery Health Servicing Team
EP
Enrico P's update21 Nov 2023, 15:51
Reviewer Update
Why ask such stupid questions on the kecare income form like do you own a car ect. This is totalky irrelevant due to the fact it has nothing to do with mrdical aid. I havent got time. For this sort of *******. Hoe do i go about cancelling my. Membership?

EP
Enrico P's update21 Nov 2023, 15:59
Reviewer Update
You also have not addressed the other questions asked on my review regarding the stupid dot assistsnt, email address for discovery health anf the app which is totally useless to get wuestions answered.
EP
Enrico P's update21 Nov 2023, 16:22
Reviewer Update
Medical has become money hungry
EP
Enrico P's update21 Nov 2023, 16:46
Reviewer Update
Once again my questions
EP
Enrico P's update21 Nov 2023, 16:50
Reviewer Update
Once again my queztion to end my membership hasnt bern answered. Discovery says any. Queries through whatsup will. Be dealt with much quicker. Sorrj thiz is a big fat lie. Doesnt work. Only gives you you more options