Discovery Health continues to take clients for a ride

I previously sent a complaint to Hellopeter about the fact that Discovery Health has not responded to a claim submitted on Jan 28. On Feb 14 I get a notification that Discovery has responded to my query! I got two from Discovery: 1) Please note that we have re-delivered the communication that was sent to you in response to your claim that you submitted on 28/01/2022. Where the hell was it sent to? Into empty space? There were no subsequent emails from them, which is the usual mode of communication with Discovery. 2) Then also on Feb 14, another mind-boggling statement: We've responded to your query. They don't even have the elementary intelligence to state where, and how. No email, no message on my phone, no phone call. I would love to see the profiles of the "team" assigned to answer Discovery queries, in particular their literacy qualifications and IQ's.