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Fatima B
1 reviews | Active since Jan 2024
13 May 2026, 18:38
Discovery Health: Confusing Benefits Decisions & Broken Health App
Complaint 1: Contradictory PMB Letters Title: Discovery Health sending conflicting letters on depression cover Summary: I received three letters in March, April, and May 2026 with contradictory decisions about cover for severe depression. One declines, one approves under Prescribed Minimum Benefits, and another declines again. This inconsistency is causing confusion and distress. I need Discovery to confirm whether my PMB approval is valid and active.
Complaint 2: Health App Downtime Title: Discovery Health app constantly offline, blocking rewards Summary: The Discovery Health app is frequently down, showing “We’ll be back soon” and “Personal Health Fund unavailable.” This prevents me from tracking goals and rewards. Despite my Apple Health app working fine, Discovery asks me to provide screenshots they should access directly. I need reliable app access and proper reward allocation
Helpful (0)
Replies (6)0
Replies (6)
Discovery Health's replyOfficial
14 May 2026, 06:27Dear Fatima B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply14 May 2026, 06:27
Official
Dear Fatima B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
14 May 2026, 17:15Dear Fatima B
Please check your emails for feedback from us.
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply14 May 2026, 17:15
Official
Dear Fatima B
Please check your emails for feedback from us.
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
FB
Fatima B's updateReviewer Update
14 May 2026, 21:42Good day,
Kinldy address Complaint 2: Health App Downtime
Title: Discovery Health app constantly offline, blocking rewards
Summary:
The Discovery Health app is frequently down, showing “We’ll be back soon” and “Personal Health Fund unavailable.” This prevents me from tracking goals and rewards. Despite my Apple Health app working fine, Discovery asks me to provide screenshots they should access directly. I need reliable app access and proper reward allocation
Reference numbers: INC***, & ***.
Thank you for the feedback on complaint no 1
Kinldy address Complaint 2: Health App Downtime
Title: Discovery Health app constantly offline, blocking rewards
Summary:
The Discovery Health app is frequently down, showing “We’ll be back soon” and “Personal Health Fund unavailable.” This prevents me from tracking goals and rewards. Despite my Apple Health app working fine, Discovery asks me to provide screenshots they should access directly. I need reliable app access and proper reward allocation
Reference numbers: INC***, & ***.
Thank you for the feedback on complaint no 1
FB
Fatima B's update14 May 2026, 21:42
Reviewer Update
Good day,
Kinldy address Complaint 2: Health App Downtime
Title: Discovery Health app constantly offline, blocking rewards
Summary:
The Discovery Health app is frequently down, showing “We’ll be back soon” and “Personal Health Fund unavailable.” This prevents me from tracking goals and rewards. Despite my Apple Health app working fine, Discovery asks me to provide screenshots they should access directly. I need reliable app access and proper reward allocation
Reference numbers: INC***, & ***.
Thank you for the feedback on complaint no 1
Kinldy address Complaint 2: Health App Downtime
Title: Discovery Health app constantly offline, blocking rewards
Summary:
The Discovery Health app is frequently down, showing “We’ll be back soon” and “Personal Health Fund unavailable.” This prevents me from tracking goals and rewards. Despite my Apple Health app working fine, Discovery asks me to provide screenshots they should access directly. I need reliable app access and proper reward allocation
Reference numbers: INC***, & ***.
Thank you for the feedback on complaint no 1
Discovery Health's replyOfficial
15 May 2026, 09:55Dear Fatima B
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
Discovery Health's reply15 May 2026, 09:55
Official
Dear Fatima B
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
FB
Fatima B's updateReviewer Update
24 May 2026, 19:39Its been 11 days since I raised the concern over the PHP. its still unresolved, and i amawre that Discovery is facing system challenges. However, owing to the time it is taking to allocate the goals achieved, we the members are loosing out on our rewards.
I am again submitting a formal complaint regarding the Personal Health Pathways. While I have been contacted to support with ensuring my pathways are allocated, my Week 4, Week 5, and Week 6 exercise goals are still not showing as completed, and my boost has not been allocated.
This is an urgent request for Discovery to update the system so that it correctly reflects that my exercise goals have been achieved. It would also be helpful if the consultant I spoke to had the ability to update the system directly, rather than escalating repeatedly without resolution.
Please prioritise this matter and confirm once the system has been corrected and the boost allocated.
Kind regards, Fatima Bagaria
FB
Fatima B's update24 May 2026, 19:39
Reviewer Update
Its been 11 days since I raised the concern over the PHP. its still unresolved, and i amawre that Discovery is facing system challenges. However, owing to the time it is taking to allocate the goals achieved, we the members are loosing out on our rewards.
I am again submitting a formal complaint regarding the Personal Health Pathways. While I have been contacted to support with ensuring my pathways are allocated, my Week 4, Week 5, and Week 6 exercise goals are still not showing as completed, and my boost has not been allocated.
This is an urgent request for Discovery to update the system so that it correctly reflects that my exercise goals have been achieved. It would also be helpful if the consultant I spoke to had the ability to update the system directly, rather than escalating repeatedly without resolution.
Please prioritise this matter and confirm once the system has been corrected and the boost allocated.
Kind regards, Fatima Bagaria
Discovery Health's replyOfficial
29 May 2026, 10:03Dear Fatima B
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply29 May 2026, 10:03
Official
Dear Fatima B
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team