Discovery Health completely mixed up

Due to circumstances I paid my Discovery Health monthly contribution late in November 2022. On Friday Discovery informed me that my payment was received and I can now use the services as normal. On Sunday at a chemist I was informed that my account is blocked by Discovery. On Monday, 14 Nov 22, I called Discovery to find out what was wrong. About 20 minutes after the call I received 4 (four) mails from Discovery. 2 Mails stated that everything was fine and I can use my Discovery services, while the other 2 mails, issued at the same time, stated that my account was blocked. Does Discovery know what they are doing? I don't think so.