JvdB
Jacques van der Burgh
1 reviews | Active since Mar 2015
04 Mar 2015, 11:49
Discovery Health Communication
I signed up with Discovery Health and Vitality in December 2014 and my account was activated from 1 January 2015. Up to date (4 March 2015) I have not received ANY welcome pack or membership card!!!<br> <br> Also, I have not received an email requesting the location of my nearest Dischem to collect a free travel welcome pack. Where do I select the nearest branch on your website? Why haven't I received an email or for that matter my Membership card? It has almost been 10 weeks since I joined Discovery.<br> <br> I have read a few other complaints regarding the same issues and feel that this is not acceptable.<br> <br> Urgent attention to this will be appreciated!!!!
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Discovery Health's replyOfficial
04 Mar 2015, 14:37Hello Jacques384,
Thank you for your comment.
We do rely on the postal services for delivery of membership cards to members and it can take up to 6 weeks. I am sorry that your membership cards did not reach you via the normal postal services. I have requested the membership cards to be couriered to you and confirmed the details telephonically.
We requested your travel pack to be sent to the Dis-Chem you have chosen.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
We do rely on the postal services for delivery of membership cards to members and it can take up to 6 weeks. I am sorry that your membership cards did not reach you via the normal postal services. I have requested the membership cards to be couriered to you and confirmed the details telephonically.
We requested your travel pack to be sent to the Dis-Chem you have chosen.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Discovery Health's reply04 Mar 2015, 14:37
Official
Hello Jacques384,
Thank you for your comment.
We do rely on the postal services for delivery of membership cards to members and it can take up to 6 weeks. I am sorry that your membership cards did not reach you via the normal postal services. I have requested the membership cards to be couriered to you and confirmed the details telephonically.
We requested your travel pack to be sent to the Dis-Chem you have chosen.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
We do rely on the postal services for delivery of membership cards to members and it can take up to 6 weeks. I am sorry that your membership cards did not reach you via the normal postal services. I have requested the membership cards to be couriered to you and confirmed the details telephonically.
We requested your travel pack to be sent to the Dis-Chem you have chosen.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir