Discovery Health Co Payment

My son is four years old and has been having ****** stools since October 2018. He has been to almost 7 different doctors and specialists and they are still unable to diagnose him. We have finally found a specialist/surgeon that can help and needs to do certain procedures which only she can perform, but unfortunately we cannot go ahead cause there is a co payment of R7650 which needs to be paid.

The doctor and myself have motivated to Discovery Health to have the Co Payment waived as this has been going on for a long while and the current specialist that is treating him is the only doctor in the Gauteug region whom can perform the procedures required and treat my son at the same time. I have been told be Discovery that there are other surgeons on the network list can perform the procedure, however this is not the case as not many surgeons are trained and can treat him at the same time.

I afraid that this seems to be a bit serious as the specialist has requested that these procedures be done as soon as possible. It was scheduled to be done today 13 February 2019 but had to be rescheduled for another date as we do not have full authorization. Also seeing that is been more than 4 months going from doctor to doctor and being referred to someone else as treatment provided either made the symptoms worse or was temporary.

Can I get urgent assistance with regards to this matter.

Regards, Unhappy Customer