Discovery Health Clowns!

Shocking *********** *******! I moved from an employer scheme to paying privately twice last year, moved to a lower scheme in the interim and have had a nightmare ever since, They've told my ophthalmic surgeon I wasn't covered for a laser repair two weeks after paying for a cataract procedure on the check up! Vitality told Virgin that I wasn't covered for months and I was charged full price for months instead of the discounted rate. Try getting a refund! Virgin to Vitality to Discovery and back a finger pointing extravaganza! When they checked their phone records for the proof that I was on the phone with their consultant updating their "App" to go private they grudgingly admitted it was their stuff up with the "App didn't update their backend systems. I was like: your app, your backend system your product, your problem!!

And then there was the sms - you owe Discovery R2800 for dropping to a lower scheme in between jobs as we paid you MSA benefits on the higher scheme. When I called to ask why, the said individual didn't tell me, I got, "they should have told you". I said I would've stayed where I was if this was explained, it would've been cheaper! To date there's no resolution so I've stopped paying Discovery and Virgin. They are incapable of sorting their own admin systems. But super quick to sms, email and call to say you haven't paid and very efficient at re-running the debit order!!?? I have high blood pressure which was getting worse by yelling at these clowns every week. The only thing that works well are their billing systems!! I'm not going back. Even on a new Corporate scheme. Let me not start on their 10 year history with my ex wife who argued non stop on medical device non-approvals. They are *******. It's a mystery how they've managed to garner 50% of the market with this shocking service..