Discovery Health - Clinical Help Department Slow Responses and Poor Service

Item: Discovery Health
Rating: 1
Author: Jacques M

Clinical Help department provides delayed or no responses to requests. Responses to a request logged on 21 Jan 2021 is still outstanding despite a follow up request for feedback.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

03 Feb 2021, 12:55

Dear Jacques M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply03 Feb 2021, 12:55

Official

Dear Jacques M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

05 Feb 2021, 08:46

Dear Jacques M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply05 Feb 2021, 08:46

Official

Dear Jacques M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Jacques M's updateReviewer Update

14 Feb 2021, 05:15

Resolved and refund has been received, thank you.

Jacques M's update14 Feb 2021, 05:15

Reviewer Update

Resolved and refund has been received, thank you.