Discovery Health Claims Section Worst Service.

Had a ear infection. My GP prescribed medicine, pharmacy issued and charged against my Discovery Savings account. 5 Days later I needed a second dose. Disc refuse to pay off my savings account, said I have to wait 3 weeks??? I paid cash. A claimed the money (R273.04) a month later. Discovery refuse refunding me. First they said no Code. Got the code and resubmit. They refuse again, this time said wrong practise number. GP confirm the practise number as correct. I went to see Andre Visser at Discovery HQ,Century City. After long wait and evenlonger scrutinizing of invoice and receipt he confirm the correctness of practise number and resubmit the claim from his desk. Believe it not, today Discovery claims return my claim AGAIN the lady saying "I can't see he claim amount"??????? How rediculous?? Do they scrutinize every word, every letter, every figure untill they find a fault??? Is the you they treat there clients?? Why can't they phone to find beforehand?? I am 72 yrs old and are looking at the invoice write now, all the figures and letters are clear to me and that is without glasses MR Discovery!! Pathetic service!!......................thank you.............Blackie Swart