CvdM
Courtney van der Merwe
1 reviews | Active since Jan 2026
08 Jan 2026, 16:45
Discovery Health claims processing error
Incorrect claims processing
I received an email from Discovery stating that due to an internal claims processing error (which resulted in incorrect allocations being made from my available benefits), I now allegedly owe them over R6000.
It is unacceptable that the financial burden of Discovery's mistake is being shifted to its members .
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Replies (2)
Discovery Health's replyOfficial
09 Jan 2026, 07:51Dear Courtney V
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply09 Jan 2026, 07:51
Official
Dear Courtney V
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
15 Jan 2026, 15:24Dear Courtney V
We’ve sent you feedback on email as we could not contact you telephonically. Regards Discovery Health Servicing Team
We’ve sent you feedback on email as we could not contact you telephonically. Regards Discovery Health Servicing Team
Discovery Health's reply15 Jan 2026, 15:24
Official
Dear Courtney V
We’ve sent you feedback on email as we could not contact you telephonically. Regards Discovery Health Servicing Team
We’ve sent you feedback on email as we could not contact you telephonically. Regards Discovery Health Servicing Team