DISCOVERY HEALTH CLAIMS A SHAMBLES

I was recently diagnosed with a severe infection which could either be treated by having an IV drip administered in hospital for two weeks or by taking a course of antibiotics, whereby i would not need to be hospitalized. My surgeon wrote a motivational letter with script and test results. Reply from discovery simply fill in chronic benefit form. This is not chronic benefit claim just a once off course of antibiotics, so discovery did not read the motivational letter properly. Calls later the claim was correctly logged. Then i received an E-MAIL asking me to confirm my correct E-MAIL add so that the result of the claim could be sent. How bizarre! Another call and this was sorted out. Claim was authorized and would be paid as an exemption from my hospital benefits. Discem then sent the claim for the medication with all paperwork to correct mail add and were told claim would be paid in 2-3 working days. Today i receive a mail from Discovery to say that claim cannot be paid as i don't have enough funds in my savings account. Again another call and it is now escalated to hopefully the correct person. We are now on 10 days back and forth for the claim to be paid and i am feeling very sick now. I could have just been admitted to hospital had the IV drip and would be better but i chose not to be hospitalized in order to save discovery money as the cost would have been astronomical compared to them paying for the tablets which i can administer out of hospital. DISCOVERY HEALTH you have lost the plot in that you have forgotten that you are dealing with people who feel very sick and make it impossible to just get treatment. I have been a loyal client for over 20 years , and am disgusted by what has occurred.