1 reviews | Active since Oct 2010
Discovery Health case manager No admissions
Disgusted at Discovery Health! I am on Classic saver plan, I am a listed chronic asthmatic. I go to the same hospital for the past 10 yrs for the same treatment in hospital twice a year. I had an asthma attack over 1 week ago, I have extreme body pains cramps and fatigue I have been to my GP 3 times in one week. I called my specialist he said my medical aid Discovery won’t allow for me to be treated I must go to casualty unit. I went back to my Gp to avoid drama thought I could manage at home. This morning I could not cope and called my GP who gave me a hospital letter for admission. Got to the hospital was told discovery is no longer doing admissions unless via casualty (all tests and costs will be charged to your savings). In destress I went to casualty received pathetic service from staff, ran up bills on my medical savings then told me there is nothing they can find that is wrong with me, yet I cannot walk, move or breathe! The Casualty DR also called the discovery call centre case manager who said there is nothing wrong with me. My question is the ER dr nor the call centre person knows me or my health history nor did that 2 min telephonic discussion did that person know the state I was in, so how is it that that person has the authority to approve of decline my treatment? I called my specialist he said nothing he can do unless I have cash funds to pay for medical bills. How did I end up in this situation all these years later? Why am I paying for a full medical aid ? Is it not a DR responsibility to a patient to find out what is wrong ? I was denied treatment and told to go home and rest! The arrogance from doctors is pathetic! The stress this is now added to my health situation is not fair! We pay exuberant medical aid rates to be secure and know that if something happens to us we will be covered .,. So where does this leave me? I saw a GP, I self medicated at home for over 1 week, I called my specialist he can’t assist me because of my medical aid, i got a hospital admission letter it was declined, I went to ER rooms get help for my health problems but was told there is nothing wrong I should go home and rest! So should I be dying first? Should I not be with Discovery it seems I’m being punished for being a client, is it not a responsibility of a dr to seek answer if a patient is ill? My body is telling I am not okay. I have now wasted many days staying out of my job on sick leave, where as when I contacted my dr he could have started treatment and I would have been better by now! Why didn’t the ER dr or the case manager look at my medical history with the hospital or on the discovery records of previous admissions. Neither of them know me as a patient. Discovery has failed me! What is something serious is wrong?So I am expected to use all my savings to treat myself at home yet even my GP doesn’t know what more to give me and I must keep going to doctors every few days What has happened to Discovery I have never had problems before I am very disappointed
Discovery Health Servicing Team
Discovery Health Servicing Team
