Discovery health cant give correct information and dont care about their customers. A load of ****

Discovery health frustrated at how their client service uive in correct I formation then I a left without a medical aid. I have been in the company for 3 and half months and signed up in June for medical it was active got my membership number and certificate then I resigned 2 weeks into June and called discovery before my company sends through cancellation of med aid so I can send through my bankjngs details so it can be deducted from personal capacity. The agent said I dont need to sign up again my details will be updated. It is now almost 2 weeks I am sitting with inactive medical aid and I have been calling the 3 times in this period. This morning I have been on the phone for 1 and half hour for them to tell me I have to reapply and go underwriting which is such a load of nonsense when my policy is in a conservative stage. Why do they have to be so difficult and cant give clients correct information. What the hell do they care. It doesn't nit make sense at al why they are doing all this when a they had to do was just change my banking details I sent through. Extremely frustrated rather go to a another company and I have been with them from 2006....