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DR
Darrell R

1 reviews | Active since Nov 2015

03 Nov 2017, 12:25

Discovery Health can't even change member details

Sent updated copy of my eldest daughter's birth certificate on 24 October 2017 and requested them to update her details accordingly. This was after speaking to the call center to confirm the correct channels and procedures.

I sent the mail to ********** on 24 October 2017.

On Friday 27 October 2017 I called Discovery Health again and spoke to Sakhumzi who was very helpful and verified firstly that nothing had been done with my request to have my eldest daughter's details changed. The reference number on my profile is ********** 260. He then proceeded to commence the process to ensure the name change was affected and should be reflecting by Monday 30 October 2017. It was conveyed to me that the turnaround time for the name change to be affected should be five to seven working days from the initial mail.

The requested name change should have been done by latest Thursday 02 November 2017.

It is now 03 November 2017 12h25 and still no changes have been affected. I have checked my online profile (www.discovery.co.za) as well as on my Discovery App.

To date I have received zero correspondence from Discovery Health regarding this matter. I received the standard dumb butt computer generated reply to my initial mail promising that one of their s****ed consultants would contact me within three working days. They **** and still now, eight working days later, nobody from Discovery Health has contacted me. They have my details and just chose to ignore my request and **** to me by not keeping their word to contact me.

Looks like these clowns only respond to complaints via this platform. And they'll also get some little clown to contact me and not the ringleader. That's perfectly in line with the urine impoverished bovine fecal matter service they choose to dish up regularly.

I don't expect Discovery Health to contact me before the middle of next week as client care and customer service is just a buzz word and means squat from these clowns.

I'm not expecting Discovery Health to do anything to prove me wrong.

0
Replies (5)
Discovery Health
Discovery Health's reply03 Nov 2017, 12:40
Official

Dear eaglet1975

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

DR
Darrell R's update03 Nov 2017, 13:02
Reviewer Update
Dissatisfied?????!!!!!!!!!!!!!!! You bunch of useless clowns *****ed up a basic request and now are sorry to hear that I'm dissatisfied? How downright stoopid are you? You fools did not do what you were supposed to and you got the flipping cheek to be sorry to hear I am dissatisfied. Grow a backbone or develop a pair of testicles and call me in order for me to explain to me how your useless snot for brains organization *****s up this request. And then tell me how it's okay to lie. And then tell me why you only seem to give a rat's backside when clients use social media to illuminate your incompetence? And while we at it, change your useless call center options to allow me to press zero to speak to a consultant when I call and not spend countless minutes listening to menu after menu without an option to speak to a human being. Or do you get a cutback from the landline and mobile service providers? When you do call you better first tell me you bunch of pathetic clowns have done the amendment I had requested and then better apologize with true heartfelt sincerity and not the stoopid on behalf of Discovery Health bunch of clowns who *****ed up another client's already bad impression of us. You got my contact details. Do you fools have the backbone or testicles? Still not expecting you fools to resolve the matter today or anytime soon. Cause that's obviously not the Discovery Health way of doing things. My complaint is proof of this statement.
DR
Darrell R's update05 Nov 2017, 20:52
Reviewer Update
Just like I predicted these clowns have neither contacted me or fixed up their stuff up. Can't wait to hear (read, cause these clowns have neither backbone or testicles to call their clients and face the music) what urine impoverished bovine faecal matter trash these *****s come up with next. I'll post another reply tomorrow around 14h00, cause these clowns would have done nothing by then.
DR
Darrell R's update06 Nov 2017, 13:53
Reviewer Update
Discovery Health. S uprise, surprise. No contact. No reply on this forum. No e-mail directly to me. No telephone call to speak to me in person. No backbone and absolutely no ability to resolve the issue. Yup, no contact from these clowns and they still haven't fixed their ***** up. It is now going for two weeks just for these clowns to change details on their database with the correct data (scanned and mailed birth certificate) in their possession. Discovery Health you fools suck at doing the basics. You are a pathetic useless organization offering up urine impoverished bovine fecal matter service. You are nothing more than a bunch of spineless clowns who cannot even count to ten unless barefoot or wearing sandals. Like I said at the start of this complaint, you won't fix the situation and you certainly won't call me in person. Don't even have the testicles to respond on this open public forum. You fools never even responded to any of my mails or complaints lodged via your prescribed channels. Bunch of dimwit snot for brains clowns!
Discovery Health
Discovery Health's reply07 Nov 2017, 14:50
Official

Dear eaglet1975

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team