Discovery Health cannot process simple medical claims

Hello, I saw an ENT specialist for a consultation on 10 February 2021. I paid the specialist on the day and received a invoice with all the salient details to claim such amount from Discovery Health. I submitted such invoice document on the Discovery App for payment on 10 February 2021 - I have sufficient savings coverage for this claim on my Coastal Saver plan. The claim was rejected via a code 192. I called the Discovery Health call center on 12 February 2021 and an agent informed me that the invoice was not clear. I submitted the claim again via email on 12 February 2021. I received feedback from a Discovery consultant (Emile Stadler) that the claim was unclear, again via email on 16 February 2021. He provided a list of information that should be present on the claim / invoice form. All of such information requested is present on the claim form - I responded to him by attaching my bank details and the invoice claim again along with responding point by point to his information request. I also copied in the accounts department of the ENT's practice on the mail - they sent through a copy of the claim to Discovery and myself as well. On 17 February 2021, I received an email from another Discovery consultant (Zakkiyah Ganesh) stating the claim / invoice form is unclear and provided me with a list of information that needs to be present on the claim / invoice form. I responded to Zakkiyah by email on 17 February 2021 - screenshotting the claim form to indicate that the information required to process the claim is present on the form - I did this point by point. I also requested a Discovery manager to call me regarding this claim in my response to Zakkiyah. To date I have heard nothing from Discovery Health. Its clear that Discovery Consultants lack the common sense to process a claim form and can only send out generic emails instead of applying their minds. Or is this just an excuse by Discovery to stall paying legitimate medical claims?