Discovery Health Cancelations Department - Vitality

logged a call about three months ago with the cancelations department regarding Vitality membership. I had just discovered that I was signed up for Vitality and have been paying for the "benefit", of which I never used. No way, did I agree to be signed up for such.

I was assisted by an amazing consultant, who reassured me that they would investigate my case and pay me back should the fault be on their side. Months went by and they still had not reverted to me. I took the liberty to phone yesterday and was told that no investigation (retrieve telecom records) was done, the supervisor/manager didn't proceed with taking further action accordingly and no feedback was communicated with the consultant handling my case.

The solution that I was provided with was to start the whole investigation process from scratch. Meaning I must wait another month if not more.

This is really frustrating. When they debit their money from our accounts, they make sure they don't miss a single day, but when we are within our rights to get our money back there are set backs and we are being given the run around.