Discovery health can not deal with people with a mental condition.

Late last year I spoke to Discovery Medical Aid and asked for my self payment gap so I can save for it. Which I did in an amount of R4121.00. Today I called and they say my self payment gap has increased to R5600 and it still can increase. I have been holding on for an 1.30 minutes. Discovery telling all mumble jumble that I don't understand. I am not working for Discovery so your way of speaking to me means nothing. I have a mental condition and no one at discovery can explain in plain English what is happening. I asked for them to call me back but they are not allowed to call you back. I have been with Discovery for almost 20 year's and I am very disappointed with them. Not even the CEO will speak to you but they want our business and money every month. I want a call back from Discovery medical aid today. To tell me what the hell is going on with my self payment gap