Discovery health

On the. Morning of 30 October 2024 I received a email from discovery asking me to please go to the the website to verify my income I went and dis exactly what they asked of me I completed the on line form etc I then went a step further and called a consultant to verify that they've received my on line application I then thinking it was fine and sorted out took her word today 28 December 2024 receives a watts app msg stating my new ammount in January 2 will go up it's double what my previous ammount is I then call them explaining to the very rude consultant who keeps on talking over me I then request for a supervisor to further assist me almost waiting more than a hour on my own airtime wasting my time just to find out the department responsible for this can assist me only on Monday last year I went through the same thing they even debited my account the debit returned discovery then suspends my medical aid not a email a call a msg I'm done with them I'm tired of going through stress mistakes caused by discovery who's staff is rude and I'm sorry to say does not know their own products and zero customer service etiquette why must I use my time my energy make their jobs easy for them if they did the right thing from the begining this complaint would be going this far regards Mr du Toit *** very frustrated customer