DISCOVERY HEALTH BAD SERVICE AND NO COMPASSION FOR CLIENTS

Thank you for the response however my issue has still not been resolved to my satisfaction, I can still not get an answer that is a good enough explanation other than we did it to close your self-payment gap and that is what the legislation says. The company does not seem to be worried about helping a person, only in money I am on a very tight budget and their way of sorting the problem out is to off set what I owe them by with-holding funds until the money owing the scheme is paid off. Meaning I will not be able to get my children's medication nor my medication, as well as not been able to send my children to much needed therapy after the recent death of their grandfather, my father. I just wonder where ethics fits into the issue. I am saddened and angry with the way this issue has been handled. I am trying to come to some sort of agreement but it seems it is Discovery's way or no way and they do not care about what will happen should my children and myself not get the medication we need