Discovery Health Bad service

I'm extremely dissatisfied with Discovery's service. When I app**** for medical aid, I disclosed my asthma condition and ongoing medication. They confirmed my records from 2010 showed I was receiving asthma treatment. However, when I called recently, I was told I need to complete a chronic application form and won't be able to see a GP until it's approved.

To make matters worse, the case manager called me last week about the 12-month waiting period for my other chronic conditions, which we accept since they were disclosed after activating the medical aid.

The real frustration is the lack of responsiveness. When I emailed about an issue, I waited 3 days for a response. The website's 'Get Help' section features a bot that refers me to the call center number. When I call, I'm left holding for an unacceptably long time. Even WhatsApp isn't helpful - it's just automated responses.

Now, it seems we'll be paying for 12 months without seeing a GP or getting medical attention for my asthma, despite disclosing it before activating the medical aid. What's more, the agent was even aware of the specific asthma sprays I use. This situation feels unfair and frustrating."