Discovery Health BAD Customer relations

After 6 months of telephone calls and e-mails, not to mention 3 different answers as to why 2 claims have only been partially paid, I am still waiting for Discovery to pay these claims in full! I have been passed from the one agent on to the other with empty promises. One agent actually said to me it was a system problem, I can expect payment soon. Yeah right. Discovery has THE WORST Customer Care Centre.