MM
Minkz M

1 reviews | Active since Dec 2013

18 Jan 2017, 19:07

Discovery Health bad client service

<p>i submitted a claim on 8 Jan 2017 to discovery health and since today nothing has been done. I first tried to send an email asking for feedback on my claim but nobody responded. I have been calling and I have always been told that my claim was received but was never captured to the system. At this point I dont know what else to do because I have called twice and still nothing has been done. I always thought discovery was good when it comes to servicing their clients but i guess I was wrong.</p> <p> </p> <p>I need my claim to be finalized as soon as possible and Im still waiting for someone to explain why it was never processed because everytime I call nobody seem to know why. They just sent they will foward my claim to the claims department. I need this sorted asap.</p> <p> </p> <p>Thanks</p>

0
Replies (3)
Discovery Health
Discovery Health's reply19 Jan 2017, 08:52
Official

Dear Mimzie84

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

MM
Minkz M's update19 Jan 2017, 10:48
Reviewer Update

I hope you give me a feedback asap because i am tired of waitinv.

Discovery Health
Discovery Health's reply20 Jan 2017, 13:12
Official

Dear Mimzie84

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team