Discovery Health at it again!!!

So after endless calls and emails Discovery finally paid back the installments they **********ly took. After agreeing to pay for rejection debit order costs I incurred as a result of the double debit, requesting my bank statements I get a response saying I will be reimbursed R200. I cannot understand why when the statement clearly shows a total of R844.74 which are costs incurred after the Discovery debits. Sent 2 emails enquiring how their billing department came to the amount of R200, once again my emails are ignored. Such a big company and trying to ***** from clients?

Client service "managers", but havent responded to emails, have not sent call recording requests, poor customer service. What sort of company is this?