hH
holleratmatt H

1 reviews | Active since Nov 2016

15 Nov 2016, 14:35

Discovery health are pathetic

<p>After being admitted to hospital after a bicycle accident, I was told that Discovery would not pay because I was discharged on the same day. So the concept of a hospital plan is misleading because it is actually subject to staying over at the hospital, irrespective of the severity of the accident. </p> <p>This is a disgusting policy and way to treat people who go through such incidents. If it wasn't for Vitality, I would have left Discovery long ago. </p>

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Replies (4)
Discovery Health
Discovery Health's reply15 Nov 2016, 14:49
Official

Dear matthew-chapman

We’re sorry to hear you’re dissatisfied.

Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply16 Nov 2016, 15:14
Official

Dear matthew-chapman

We’ve just sent you final feedback by email.

Please contact us if you have any other queries.

Regards
Discovery Health Servicing Team

hH
holleratmatt H's update18 Oct 2018, 09:09
Reviewer Update
Just to clarify and close this out, Discovery still decided to not pay for my accident. This is a truly shameful display from a “reputable” company.
Discovery Health
Discovery Health's reply22 Oct 2018, 12:13
Official

Dear matthew-chapman

We have in touch with you to answer your comments.

Kind regards
Discovery Health Servicing Team