Discovery health are money hungry sharks

I was a Classic saver member at discovery health. Then I lost my job but stil had to have a medical aid. So I downgraded my medical aid to keycare plus. I have sent them the necessary documents stating and declaring and prooving that I'm unemployed. The amount I paid for classic saver was R2250 with alot of great benefits. Now I'm paying R2064 for a downgraded bottom of the range medical aid scheme. I might aswell have stayed on the classic saver if I knew I'm gonna pay this much and save myself from all the troubles of sending them all the documentation. So I phoned Discovery health to sort out this problem and they said I have to send all the necessary documents to them again after they took R2064. Wich I did the first time and second and third time. And I recieved emails from them stating that they recieved my documents. Then they suddenly said there was a problem with their system its very slow. So convenient so that the consultnat dont have to deal with my problem. And then he put me on hold and transferred me to someone else and have to tell them the same problem aaaall over again.