Discovery Health are *****ing us by excluded some illnesses even though there's tangible proof that one is not at risk. Be warned!

I have just taken a policy with Discovery Health. I was assisted by Eric. I've got a lot of questions and now even that Eric isn't responding and I thought they were not gonna debit my account but they did.

When I took this policy, they rushed into signing me up before taking all the required documentation into consideration. Because of that there's unnecessary exclusions. I sent them a pathology report showing there's no threat of DVT but still it's excluded. I'm not fearing for as my Physician has ruled it out, but still it is highway ******* that Discovery excludes it and also what is excluded is lower limb pain. I have requested for an explanation and that fell on deaf ears

Last week, using my airtime, I called Discovery and spoke to Jerome who after a long wait transferred me to Sesethu who was totally blank. This Sesethu made me to hold on the line for a long time but still couldn't solve the problem. What is this? I sent all the necessary documentation, still there are exclusions. Does this mean that when taking their policy we must lie about our previous health issues? This Sesethu came back with nothing, after that long wait. I want Discovery to revisit my application and act accordingly. They must remove these exclusions or cancel my policy. It's as easy as that. They should stop *****ing people. Blood results were sent, x-rays were sent, what else do they want? I was previously with them and I've never encountered anything of this sort. This Eric is now silent, he got business. If I wanted to be nasty, I'd request we go back to the recording of the first day we spoke. Please, rectify this, or we part ways! It's that simple!

This clueless Sesethu also said there's no Doctors consultation on this plan whereas I shopped online and saw there is with a co-payment of R125, we had to argue about that. Maybe she's right and that Discovery is *****ing us by showing online that there's GP consultations. I also want someone to tell me there is. Where did you get this Sesethu girl? She needs retraining maybe?

Are there Doctors consultations or not on this plan? Also, where is the membership card except for the online one? Have you guys fine bankrupt in that you can't afford printing membership cards? Strange!