Discovery Health are ******

<p>I have been with Discovery Health as a medical aid for more than 10 years. Two month ago I decided to cancel my medical aid. I called the call centre and was told to do it via my human resources.</p> <p> </p> <p>I had to write and sign a letter and hand it to my HR. The HR handed the letter (dated 2 June 2017) to the Discovery consultant who visits our offices once a week on a Wednesday. I was told by my HR there would a 30 day notice period when cancelling. End of June, the monthly premium for my medical aid was deducted. And again end of July 2017. I approached my HR and the medical aid consultant personally and was told that Disocvery charges in arrears, meaning they only charge for services renedered month end.</p> <p> </p> <p>I was not aware of this rule and assumed that seeing a dedutction was done in June, I would be covered in July. I had a doctor's visit once in July. The letter I wrote cancelling my medical aid dated 2 June 2017 went missing. I had to re-submit a copy of the letter a week ago.</p> <p> </p> <p>I was informed today that my medical aid is finally cancelled but Discovery refuses to refund me for two months premiums. Their reason is that I was covered in July - if my letter was timeosly received I would not have had cover.</p> <p>I demand that Discovery Health pay me two months premiums. They made the mistake of losing my letter and no I am being punished for it.</p>