Discovery Health are completely *********** and uncaring.

Discovery Health are completely *********** and uncaring. I just spent 20 minutes on the phone with a consultant from MedXpress and now because of their incompetence I need to spend R1800 to fix their mistake,

In January i was hospitalized and the doctor gave me a repeat script, i sent that to discovery only to find out that the doctor had an incorrect dosage on one of the items, the consultant who called me to tell me that told me that they will call the doctor to get him to correct the script and on the 11th of Feb i got an sms stating that my script had been captured. Thankfully i had enough medication to get me through the month.

Last night when i went to the Discovery Health app to order medication for this month i noticed that there is a script for antibiotics that was loaded by discovery, not my normal monthly meds. I had NO IDEA that Discovery had received another script from the doctor for antibiotics. Nobody bothered to inform me about that.

When i call discovery today to tell them that I needed the antibiotic, they say that the script for that has now expired so there is nothing that I can do but go back to the doctor and get a new script. Going back to the doctor is something that i have to do at my own expense as the doctor that i need to go to is a physician and does not accept medical aid for consults.

As a company providing financial solutions for the medical sector, did it ever occur to anybody that an antobiotic of that strength is actually needed when it is prescribed??

And also, as the person capturing the script, can you not see that the first script that i submitted is COMPLETELY DIFFERENT from the script that was captured??

We pay exorbitant amounts of money to get private medical care, could you not make 1 phone call to tell me that there has been a script for Antibiotics captured?? Or that you have received a new script for me as your customer???

Who on earth is going to pay the R1800 that i now need to pay to go and get new scripts because you are your staff are so ***********??

Also, ensure the consultants answering your phones learn to show a little empathy towards people who phone, you deal in medical aid, it is common sense that people who call in and not well medically.

This is a complete waste of my time and money!!!