pP
pierregel P

1 reviews | Active since May 2016

19 Aug 2016, 16:04

Discovery health - apply till you die

<p>I have been trying for 3 months to add my parents as dependants on my medical aid. They are existing members at Liberty but I convinced them to move with me to Discovery. What a mistake. They let you know on a Tuesday that their membership will be processed within 24 hours just to let you know on a Friday afternoon at 16h00 that they need more info. The same info you have provided 3 times by email before. Then on the Monday they phone you and tell you that this is really the last info they need just to repeat the same process time and time again. I am beyond disgusted with the service.</p>

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Replies (4)
Discovery Health
Discovery Health's reply22 Aug 2016, 05:46
Official

Dear pierre-geldenhuys

We apologise for the frustration this has caused. We will contact you to resolve the matter as soon as we can.

Regards
Discovery Health Servicing Team

pP
pierregel P's update23 Aug 2016, 08:06
Reviewer Update

I was contacted by client services on Monday morning with a promise that somebody in the right department will contact me on Monday to finalize the matter. Needless to say, no phone call yet.

pP
pierregel P's update23 Aug 2016, 09:34
Reviewer Update

After three months of sending forms, completing health questionnaires, resubmitting the same forms this is the response I get - APPLICATION DENIED - they earn 4600 each - they can apply as main members. Pathetic

Discovery Health
Discovery Health's reply23 Aug 2016, 10:32
Official

Dear pierre-geldenhuys

We have been in touch with you to answer your comments. Please be in touch if you have any other concerns.

Regards
Cornelius