Discovery health appalling so called service

Discovery health has become a money making scheme. I paid them on the 25th May and was told no debit orders would be processed as I have paid and I received the unsuspend emails two days later. I now get debited R4906 again for the amounts I already paid and was told no debit order would go off, now my account is overdrawn and I have been hit with nearly R2000 fees and my insurance still has to go off and Discovery are just that is your problem. This is not customer service and I also get told they will not pay the charges as it is not their fault. So I am *****ed by this business who claims to be the leader? Leader in what, how to ***** clients over and think it is okay and a joke. I am not happy and if I had another option I would be moving cause this is absolutely terrible so called service and if it was my business I would be ashamed. Then when wanting to speak to a manager I get told they only there Monday to Friday so weekends they unsupervised which is again amazing so they let juniors make decisions very good service once again and when I ask for names they have a system issue very convenient and when I request a copy of the call guess this one is missing or didn't happen, again fantastic client service . I will be taking this further and lodging a complaint with the medical aid council and ombudsman and see if finally Discovery actually takes their clients seriously cause this is not even close to customer service, not even close. Let's see what automated and nonsense response I receive to this. Ref for the call was ********** 127