Discovery Health-Appalling Service

I'm at my wits' end...I've been trying to add myself to my wife's Medical Aid for over 2 weeks. I've spoken to close to 10 consultants and my application has still not been concluded. I've sent several emails and called several times, and each time the consultant promises to help with finalizing the application. I've been told that my query has been escalated yet I'm still waiting. I asked to speak directly to the Team Leader and I was told that's not possible because it was unclear if he/she was in office. I'm at a point where I feel I have to escalate this matter myself as it's getting ridiculous by the day. I have work commitments I need to fulfill yet I spend most days on the phone with Discovery Health. It's a major inconvenience and I'm sick and tired of it. If this was a completely new application, I would have taken my money elsewhere. I've only been patient because my wife and my daughter are already on it. I've lost a lot of time on this as I've been at it since my first call which was over a week before the end of April. I wanted my cover to be active from 1 May 2020, but I now have to wait yet again for the new month. If this is not sorted out A.S.A.P, I will have no option, but to seek alternate Medical Aid options for my family and I. This is unacceptable!!!