Discovery Health and Vitality not resolving matters for months

Item: Discovery Health
Rating: 1
Author: Takalani N

I put in a claim to fix my online profile so I may access my portfolio 2 months ago. I still have not received feedback or resolution.

When I call they keep saying that they can't access whether or not it has been attended to. This is also blocking my Vitality benefits.

Discovery Health I request a refund on the two months that I had not received any information on my Vitality.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

15 Jul 2019, 11:39

Dear Takalani Netshipale

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply15 Jul 2019, 11:39

Official

Dear Takalani Netshipale

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

22 Jul 2019, 09:24

Dear Takalani Netshipale

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply22 Jul 2019, 09:24

Official

Dear Takalani Netshipale

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Takalani N's updateReviewer Update

22 Jul 2019, 09:42

I have been contacted and awaited till today. Unfortunately the issue was attempted but is still not resolved. Please ensure Viwe from Discovery Health gives me a call before the end of the day with regard to the reescalation of this matter. Thank you

Takalani N's update22 Jul 2019, 09:42

Reviewer Update