DISCOVERY HEALTH AND NON-PAYMENT OF COVID-19 CLAIMS

Good day, It is with a heavy heart I write this review for my medical aid, Discovery Health. I had hoped it would not come down to this. In 2020, i did COVID-19 tests for travel purposes and with that, you pay cash (R 850) of which you later claim from your medical aid. I did that and claimed within a month after my test. To my horror my claim was declined with a flimsy reason that I had claimed late. I made follow-ups to which I was never given proper reasons and the Discovery Health offices stopped picking up my calls and ignored my emails. In 2021, i did another COVID-19 test (Now at R500). I claimed yet again and I forewarned that this time round I will not let the silly excuses of having my claim rejected go by. The medical aid processed my claim and sent a later that my 500 will be paid, that was two weeks ago. I am still waiting for my money. Now, I am left with no option but to write this review. I am very disappointed with this service by Discovery Health and I am seriously thinking of leaving for another option. I am not happy at all with them and now resorting to writing a bad review of the company.