Discovery health = AGEISM!

I manage all my mothers Discovery health admin which means my cel & email address are registered on her profile. I also am a discovery member which means my cel & email address are also on my own profile. Because of this my mom cannot have her own online profile because you have confirmed that you cannot have 2 profiles with the same details. My mom is 76, does not have a cel number and also does not know how to operate the internet so does not have her own email address. Because she can't have her own account I have asked that all info/updates is posted to her but your consultants have told me that the only way to access info/updates is via her online account WHICH WE HAVE ESTABLISJED you cannot do and are not willing to assist unless I get another cell number to put on her profile. Essentially you are asking me to have my pensioner mother spend uneccessary money on a cel phone she doesn't know how to use and will only need for an online profile. I'm not sure how this is suppose to be client friendly for old people who can't use the internet??? It's bordering on ageism to be honest. All I have heard from your consultants is that she can't be helped unless she has a cel phone number. This is rediculous and not client centric AT ALL! Also, I've spent a more than 30 minutes on the phone with various constultants and everytime I express my frustration I get told I will be transfered to someone who may be able to assist but then I never get transfered instead just ongoing silence.