Discovery Health admin procedures are ridiculous and setup so they dont have to pay.

I have made 4 phone calls to Discovery health today, every single call was cut off either before I was connected to a call centre agent or during a call centre agent call. I also make a call 3 weeks ago to determine if they would pay for my chronic medication I collected on 13 Feb at 4:30 pm in the afternoon and submitted the application the next day 14 Feb 2023. They refused to pay but said they will get in touch with the pharmacy to move the claim date. I am stil awaiting feedback. Seems you also have to register if you want to have blood tests done and see the dr for a chronic condition(on a hospital Plan and the condition is part of the 27 PMB;s). I am already registered for. If you dont' they dont pay. How easy it is to get out of paying for something. Discovery is a waste of time and money and I will be shopping around for alternative medical aid.