Discovery Health abysmal customer service

They hand you over to Shapiro Shakes Devries for random amounts. I am a banking, life and medical aid client of theirs but they don’t have the decency to call me direct for amounts outstanding, they just hand you over to these people who call 6 times a day but can’t even tell you what you owe the money on, or how the amount accrued. And the amount changes daily. Total con artists and abysmal disgusting customer service for clients who have been loyal to them for years. Shocking. I will never recommend them and am moving entire company medical aid and pensions away from them. Absolute embarrassment to the medical industry these people. Make me sick.