Discovery Health- Absolutely bad service

Theres no investigation to be done here. Vitality is a total waste of money. I took the offer of 3 months for free, not realising that I as a pensioner could not afford the fees now the credit control dept has realized to just put my whole account on hold without notice. So they can get paid. And then there's the R4500 + some change sitting in my Key care + account which was downscaled from the Coastal Saver plan . It was just assumed that I was in the same paent catagor. Discover certainly know how to charge. Its because of ***mentation allocation. Now its reversed. Penilising the wrong people for the wrong doing. Those that need a medical aid those who need but can't afford it.I must apologize in advance for my response. Discovery Health just need to lengthen their response. Everyone must know who are basically scared to talk up.

Someone from Discovery Health Contacted me on Monday to discuss what ive written her hands were tied by management rules. Contearary to what she said and I record my calls as well, I maintained that Discovery Health target pensioners or other treat pensioners like normal working patients with an income. She was adamant that Discovery Health did not do such a thing. Well she was a very nice person but I could hear her hands were tied. For a non profitable organisation, they pretty much do ok I see. Everything is getting expensive to live

Thank you, and your points are noted.

I still maintain the staff need a helping hand to get to know the company policies. The left hand doesn't know what the right hand is saying or doing at this stage. Following a chat with the Brokerage I need to follow some tips

Discovery management must listen to the client on the floor

Discovery Health cannot unfortunately add 2 and 2..... Discovery owe money and they just dont want to return it, so it is just standing there while the account is suspended and cannot be used. A family member has to now take over dealing directly with Discovery. I woul never recommend Discovery Health, bank, vitality to anyone in this day and age. All that is happening is favouring medical facilities who have previously negotiated with the medical aid and are fleecing it on a daily basis. I call it a cash ***.

One is expected to pay accordingly while they pay brokerages commission to do what Discovery say......

I would never recommend Discovery Health to anyone due to their lack of care. I still maintain that they would rather pay favourable medical institutions than supply "approved" medical procedures. If you are a pensioner, tough t#tt>=s.

They would rather pay a medical facility hundreds of thousands than rather supply R2500 + - in previousl "approved" chronic medication. Appalling, uncaring service Discovery Medical Health!!!!!

One has to really fight hard for everything to do with Discovery nowdays! When one mentions Discovery Medical Aid everyone says Discovery love to suspend plans and they even dont pay Medical Practitioners which are supplying previously "approved" Medical. I am really disappointed at the lack of care Discovery Health have supp****. Really atrocious, uncaring, service!! How about being on the receiving side for a change.

Discovery Health Medical Aid target Pensioners, full stop! They negate it however do so with honours! I had to come down a plan so I can afford it and obtain my chronic "approved" Medication. Discovery Health would rather pay a major hospital bill of R100's of thousand Rands than allow a pensioner a measly + - R2500 or less, medication because the medication is approved for chronic is generic at half the price. I have been assured that generic medication does work, even for a heart condition.Now the account is "suspended" due to lack of payment, just like that! Apparently a managements decision. I dont bother contacting a call centre, because one is dealing with robots reading off a computer screen and just doing their job. It is a total waste of time phoning a call centre because they just want revenue, that's all and when one is so frustrated eventually, then one gets either cut off or waiting endlessly on the line. I will settle all. Until the next time they suspend the medical account. Obtaining the chronic medication is now the important thing now.

I would suggest looking at brokerages and payment of commission and the level of service rendered. Nill service due to premium payment or lack thereof. This saying of a "non profit organisation" is a big farce. Ive had to get rid of the brokerage and a family member take over the negotiation of things.

Unfortunately, all the medical aids are the same! Extremely bad service.

The crux of the matter is Discovery Health would tather pay a hefty hospital bill than supply the generic medication finish and klaar. Weird analysis.

Wait for it Discovery Health love
money, that's it and now they dont even respond to complaints. I will maintain I would never recommend Discovery Health to anyone absolutely no one! The money has been paid and one still has to wait

Id love to book myself into hospital and watch Discovery Health pay and squirm when they doing it