Discovery Health

My husband who is 79 missed his second Covid 19 injected due to being in hospital at the time and came out after 2 weeks of hospital stay very weak and was brought home by Netcare 911. My complaint is that i have asked Discovery so many time for help in trying to find someone that can come and give him his second Covid injection and all i get is references numbers and a promise of a call back within 48 hours. i sent another email to ALL departments of Discovery asking for help again on Sunday the 12th Sept and all i got again where references Ref ***-Ref ***- Ref ***. It is now 72 hours and i still have not received a call back from customer care. Why do i paid such a HIGH premium but i cant get help with this matter. we liver in a retirement village on the second floor and my husband is on 24/7 oxygen. I am sure there are many members sitting in the same position i cant be the first member to experience this kind of treatment. Mrs A Buyskes