DISCOVERY HEALTH - A WASTER OF TIME

Dear Mr Gore, if there was a minus 10 star rating on this portal, for the most frustrating Companies to deal with in SA, I would give that low rating, tied equally between Discovery Health and Telkom.

You’re meant to be concerned about our Health. Instead your processes cause too many, far too much unnecessary frustration.

Your WhatsApp Bot is a pure time waster. Going online doesn’t help. And it takes far too long to get an email reply. It’s impossible to always wait so long for a Discovery Health phone operator to answer.

I had a lot of frustration reinstating my November FNB debit order, because reaching someone at Discovery Health is quite impossible.

And it was unnecessary for you to suspend my membership so quickly and reject a claim after I had already informed you, very promptly, that my debit order could be resubmitted immediately.

Something just isn’t right at Discovery Health.