PG
Pranavum G

1 reviews | Active since Apr 2015

01 Mar 2017, 16:26

Discovery Health - A Shame and *********!

<p> </p> <p> </p> <p>Discovery Health Medical Scheme has point blank refused to approve a schedule IV medication that I urgently require and have been roundly ignoring me!</p> <p>I am on the Discovery Smart Plan and visited a doctor from the smart network on Friday the 24/02/2017.</p> <p>The prescribed medication is Kantrexil.</p> <p>Kantrexil is a schedule 4 - antibiotic, adsorbent</p> <p>According to the smart plan rules Discovery should approve payment of this medication at my preferred pharmacy network Dis-Chem, as I have used a network provider GP and the medication is above schedule 3.</p> <p>The emergency medication still hasn't been approved, I have contacted/complained 3 times since Friday and was refused once again without a valid reason.</p> <p>My condition has deteriorated since and the schedule IV medication costs R500, my monthly medical contribution is around R1600. </p> <p>The Dis-Chem pharmacists who tried assisting are terribly astonished at this outcome.</p> <p>Shame on Discovery!!!</p> <p>Beware of their false values </p>

0
Replies (2)
Discovery Health
Discovery Health's reply02 Mar 2017, 09:33
Official

Dear pranavumg

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply03 Mar 2017, 14:26
Official

Dear pranavumg

We have contacted you with resolution to your issues.

Regards
Discovery Health Servicing Team