MvdW
MJ van der Walt

1 reviews | Active since Jun 2019

14 Feb 2026, 23:52

Discovery Health a few hundred rand more important than a member’s life

Legally members are entitled to receive chronic medication every 22 days. This month I went to Dischem on the 25th day but was informed that Discovery put a hold on it will only be due on day 28. When I went on the 28th day I was informed by Dichem that Discovery Health did put another hold on my medication and it was now die 13 days later. When I contacted them I was informed that I received my chronic medication 10 days too early in June 2025. I got penalized for a mistake Discovery staff made 8 months ago in the previous year. Fact is I did not have medication left and my with my current health condition I cannot afford to be without medication for one day. This is Discovery Health’s way of doing business the member can rather die or end up in ICU as long as they save 10 days medication worth a few hundred rand.

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Replies (2)
Discovery Health
Discovery Health's reply16 Feb 2026, 07:06
Official
Dear Mj V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply16 Feb 2026, 15:35
Official
Dear Mj V

We’ve contacted you and addressed your concern. 

Regards 
Discovery Health Servicing Team