Discovery health - a disgrace

I have been attempting to change my debit order banking details since January 2019. For the first attempt, there was no response. I sent follow ups and by then the bank statement that I supp**** was out of date (by a few days). The next attempt was rejected because they could not see the scanned copy of my ID - although this is the same one that I use for every other instance where this is required. I tried again this week, downloaded the forms from the web, submitted everything as requested. I received a message stating that they needed both back and front of my ID. I sent the front. This morning I have received another email stating that the form the I downloaded from the web is outdated! In the meantime, I have had to keep this bank account open - for this debit order alone - and have been paying R250 per month in bank fees!!!

This is a disgrace - I shudder to think what will happen if I ever have to claim or be hospitalised.