Discovery health ****

My wife has been ill and after many tests and hospital visits etc, a diagnosis was given by a renowned neurosurgeon. After many weeks of reviews Discovery decided via an external panel that they do not believe the treatment required is correct. So no member of this panel has actually seen my wife or seen her condition but they have rejected it. I have been a member of discovery health for over two decades and my wife for over 15 years. How can they decide that the treatment is not required without even seeing my wife and the struggles she is experiencing? Are they waiting for her to have a stroke before they decide it is needed ? Perhaps if she collapses and gets hurt maybe then ? Maybe they feel treatment is too expensive so conveniently the treatment is incorrect ? This is very disturbing as only she and us as a family knows what we having to go through on a daily basis. Must be some GREAT panel that they can diagnose something without even seeing a person!!! When it's time to collect premiums and I create premiums then it's done like clockwork. Time come when they need to step up then it's excuses. Very disappointed in this.