jA
jeanette A
1 reviews | Active since Feb 2026
11 Feb 2026, 11:32
Discovery Health
They would not pay R1500 from my medical savings. I cant access my claims records it says error. I must use my airtime to get the error fixed. I am a pensioner, i have to pay airtime for the call to get help. The on line questions are AI and do not address the problems, you cannot call them on whatsapp and their messaging system do not address the problem. Discovery will not call me when i request a call on line on AI or whatsapp. I have to pay data for the access to their platform. Discovery booked a call for today,11th February 2026 at 10.30. I have not received a call.
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Replies (3)
Discovery Health's replyOfficial
11 Feb 2026, 12:22Dear jeanette A
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply11 Feb 2026, 12:22
Official
Dear jeanette A
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
jA
jeanette A's updateReviewer Update
18 Feb 2026, 16:41Discovery Health Servicing Team
It is with tremendous relief and gratitude that I got a call on the 17th February 2026, from Purgien, the consultant who was to call me Wednesday the 11th February 2026. She updated me on the progress of my inquiry into the amounts not paid from my Medical savings. She disclosed the decision of Discovery Health to release the funds from my Medical savings and pay the amount outstanding in full. The Inquiry is solved professionally and with respect for my age.
Regards
It is with tremendous relief and gratitude that I got a call on the 17th February 2026, from Purgien, the consultant who was to call me Wednesday the 11th February 2026. She updated me on the progress of my inquiry into the amounts not paid from my Medical savings. She disclosed the decision of Discovery Health to release the funds from my Medical savings and pay the amount outstanding in full. The Inquiry is solved professionally and with respect for my age.
Regards
jA
jeanette A's update18 Feb 2026, 16:41
Reviewer Update
Discovery Health Servicing Team
It is with tremendous relief and gratitude that I got a call on the 17th February 2026, from Purgien, the consultant who was to call me Wednesday the 11th February 2026. She updated me on the progress of my inquiry into the amounts not paid from my Medical savings. She disclosed the decision of Discovery Health to release the funds from my Medical savings and pay the amount outstanding in full. The Inquiry is solved professionally and with respect for my age.
Regards
It is with tremendous relief and gratitude that I got a call on the 17th February 2026, from Purgien, the consultant who was to call me Wednesday the 11th February 2026. She updated me on the progress of my inquiry into the amounts not paid from my Medical savings. She disclosed the decision of Discovery Health to release the funds from my Medical savings and pay the amount outstanding in full. The Inquiry is solved professionally and with respect for my age.
Regards
Discovery Health's replyOfficial
25 Feb 2026, 14:57Dear jeanette A
Thank you for taking time to give us your feedback.
Regards
Discovery Health Servicing Team
Discovery Health's reply25 Feb 2026, 14:57
Official
Dear jeanette A
Thank you for taking time to give us your feedback.
Regards
Discovery Health Servicing Team