cW
chris W

1 reviews | Active since Nov 2012

16 Feb 2024, 10:06

Discovery Health

Discovery Health require that you upload scripts onto their app for processing and delivery within 2 to 5 working days. I have uploaded scripts on 6 Feb 2024, today is the 16th and I am still battling to get feedback from them on what is going on. I have been told that Medxpress is being discontinued causing a backlog in dispensing scripts…. This was not communicated. There is no empathy for sick people, they treat you like an animal. This is appalling conduct.

0
Replies (2)
Discovery Health
Discovery Health's reply16 Feb 2024, 10:35
Official
Dear Chris W

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply16 Feb 2024, 11:26
Official
Dear Chris W

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team