Discovery Health

My Wife joined my Discovery medical aid and Vitality in March 2020. I was informed that she would automatically be joined to my Vitality. She wanted to join the gym in December 2020 but was informed that her Vitality was not activated and therefore had to pay the normal gym premium which was significantly greater than the Vitality benefit. I then phoned Discovery and a Consultant confirmed that my Wife's Vitality was not activated due to a system error on their side. This was subsequently rectified and her Vitality benefit activated in January 2021. A debit order (without any notification) of R 800 was taken off my bank account on 01 February 2021 as a backdated sum total for my Wife's Vitality which was only activated in January 2021?? I find this totally unacceptable and unfair conduct. I've been a loyal member with Discovery from 2007 and would expect better service.