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SHAMIMAH A

1 reviews | Active since May 2024

22 May 2024, 11:51

DISCOVERY HEALTH

I have been a Discovery client for more than 19 years due to Covid pandemic, I couldn't afford the R11989 monthly installment. I joined the scheme again in February this year 2024 after being off for 5 years But this time just for myself I was on for 2 months then was rushed to ER due to pain I was admitted the night and stayed for 3 days after receiving authorization to stay and treat my pain. Now I receive a letter of withdrawel from Discovery saying they not covering any medical bills and my membership is cancelled due to the fact that the assessment the ER doctor did of me when i went in experiencing pain. How does one plan pain ?? How does one anticipate when pain will come. I APPARENTLY did not disclose pre existing pain symptoms AND THIS HAS LED TO MY MEDICAL AID BEING Withdrawn I chose discovery because I was on the medical aid for 20 years ..Its sad to be treated this way after being a client for so long

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Replies (2)
Discovery Health
Discovery Health's reply22 May 2024, 12:29
Official
Dear SHAMIMAH A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply24 May 2024, 10:50
Official
Dear SHAMIMAH A

We have been in touch with you to answer your comments.

Regards 
Discovery Health Servicing Team