Discovery Health??

Discovery’s “Ask Discovery” Is this a joke? I get referred to Ask Discovery, but this is a useless service. A bot or AI responds to your queries and is of NO HELP at all. You dare not have a question that is not in the realm or scope of this “service”. Certain options pop up and if your question does not fall into any of the given categories be sure, this service will be of NO VALUE to you. I do think that a company that deals with peoples’ health should have some human intervention otherwise this Health App can lead to serious ill health and even mental health issues! That goes for the call centre number and options too. Much too limiting. Discovery wants all their clients to use their app, but I will not advise it for anyone with serious questions that need to be answered. There is no way of getting to know the app, it is a constant guessing game. Please could the geniuses who put this together make it more user-friendly? My brother is autistic, has Asperger’s and he cannot use the app at all. His personal information can also not be protected as he will just hand over his phone to get help, trusting that anyone who seems knowledgeable will help him. He has been hacked numerous times. Can your AI sort this problem out?? Any help for people like him? Come on Discovery, surely you can do better than this?? Also, we are told that our data is not used, but our air time surely is. So much air time is used that if some emergency arises, you might not have sufficient air time to get help! Your battery will probably be flat. I will also not add to my Wi-Fi as it has become too expensive, yet Discovery’s costs can increase again and again. More to them and less and less for their clients, no wonder Discovery in Sandton is so large, probably built from all the money they make off of their clients, and absolutely NO CARE about the people they presumably want to “help”. I have an investment with this company (thank goodness, only one), but I cannot check it as the passwords are too complex, and no biometric solutions for the website. Any other options?? Maybe the AI can sort this one out?! (Yeah, right!) Some information is only available on the app and other information is only on the website. I do not remember codes due to PTSD so I cannot ever go on the website. Any other options? Or, a forum that enables us to get REAL answers. I am tired of being sent from pillar to post and wasting my mobile data when there is load-shedding. Discovery, never underestimate the value of the HUMANS in your company. This is an extremely wealthy company and somehow, they have forgotten about the needs of ALL South Africans. Shame on you, Discovery, and a health provider too …wow! R.Randall-Taylor